ISO 9001:2015 POLICY – rev. 02 of September 21, 2021
With the intent of enhancing its cognitive, technical, and human heritage, BONPEZ SNC has implemented a Quality Management System based on the international standard UNI EN ISO 9001. This entails the company’s commitment to the design, implementation, and continuous improvement of a corporate management system that considers and satisfies a heterogeneous set of requirements, consisting of
- UNI EN ISO 9001:15 requirements;
- Mandatory requirements applicable to the company’s business;
- Requisiti recepiti dal sistema cliente, comprese tutte le parti interessate;
- Other corporate requirements.
Quality must be understood as a CORPORATE VALUE in which everyone reflects themselves, while the tools provided by the Management System must be seen as support to improve one’s work.
The Quality Management System ensures maximum added value to corporate processes, with the improvement of methodologies and technologies, the re-evaluation of human resources, the acquisition of the most appropriate technical knowledge, and the accurate management of information on the results achieved. ONPEZ SNC embraces the philosophy of CONTINUOUS IMPROVEMENT, exploiting all the indications obtained from the systematic detection of its weak points.
The reference points of the Management System are the documented information relating to BONPEZ processes and their planning and control as a management tool for every corporate activity.
Our Founding Values
- COMPETENCE: Ability, technical knowledge, working method, and professionalism.
- DIALOGUE: Our organization focuses on communication, comparison, and sharing.
- DYNAMISM: Solution-oriented, we want to be an important reference for our clients.
- INNOVATION: We don’t chase progress; we walk alongside it.
Our Strategic Vision
BONPEZ’s guideline is based on the awareness that:
- It is essential to guarantee the maintenance of the high level of reliability and quality achieved, ensuring the capacity for innovation;
- Thanks to the stability achieved over the years, BONPEZ products have reached levels of excellent quality with full customer satisfaction;
- The commitment of the entire organization to respect quality standards must continue to exist;
- We must constantly focus on the ability to provide new solutions to customer requests, being first and foremost a reference for competence and problem-solving skills.
Commitment and Responsibility
The operational management of BONPEZ SNC has direct responsibility for the Quality Management System, undertaking the commitment to periodically set concrete and achievable objectives, making available all the necessary resources for their pursuit.
Customer needs and expectations are the reference according to which internal processes are integrated. We constantly monitor and evaluate the quality of outsourced processes, to guarantee BONPEZ’s quality levels and controls.
The organization constantly focuses on the knowledge and competence of BONPEZ’s people. Every person working within BONPEZ SNC is called to actively participate in this policy: the awareness and sense of responsibility of each individual are the driving force for constant optimization of performance.
Specific objectives derive from this policy, which are reviewed periodically within the framework of the Management Review.